Frequently Asked Questions

FAQ for the Responder suite of Apps

The following are FAQ for the Responder suite of Apps. If your question is not answered below please

Q: Who will be watching me?

S The App User will be watched by the System Administrator who is in control of a particular MRS where the App User is registered.

S+ The App User will be watched by the System Administrator who is in control of a particular MRS where the App User is registered.

R The App User will be watched by the System Administrator who is in control of a particular MRS where the App User is registered.

Q: When I log off of the App can I still be seen by my Boss?

S The App User can no longer be seen by your Client and other App Users once you logged out.

S+ The App User can no longer be seen by your Client and other App Users once you logged out.

R The App User can no longer be seen by your Client and other App Users once you logged out.

Q: What is the Instance Code?

S Shepherd System has its own Instance Code which connects the App to the MRS.

S+ Shepherd Plus System has its own Instance Code which connects the App to the MRS.

R Responder System has its own Instance Code which connects the App to the MRS.

Q: How do I know which App/Solution is best for our company?

S Shepherd System can be used by small to medium companies which is perfectly designed protect your team.

S+ Shepherd Plus System can be used by large companies which has an advantage of tracking down the expenses of their 3rd party contractors.

R The Responder is perfectly designed for the Call Centre Industries.

Q: Who can use the Apps?

S Shepherd can be used by your client and your company staff.

S+ Shepherd Plus can be used by your client and your company staff.

R The Responder can be used by your client and your company staff.

Q: What do I need to log in?

S After downloading and installing our Shepherd App, you will be able to log in by entering the Instance Code and using your customized username and password.

S+ After downloading and installing our Shepherd App, you will be able to log in by entering the Instance Code and using your customized username and password.

R After downloading and installing our Shepherd App, you will be able to log in by entering the Instance Code and using your customized username and password.

Q: Who can see me when I am logged in?

S The App User can be seen by other App Users and the MRS as long as they are logged into the system.

S+ The App User can be seen by other App Users and the MRS as long as they are logged into the system.

R The App User can be seen by other App Users and the MRS as long as they are logged into the system.

Q: When I submit a Report where does it go?

S The important data stored in your Report such as pictures, videos and other documents are submitted directly to the MRS which can be instantly viewed by your boss.

S+ The important data stored in your Report such as pictures, videos and other documents are submitted directly to the MRS which can be instantly viewed by your boss.

R The important data stored in your Report such as pictures, videos and other documents are submitted directly to the MRS which can be instantly viewed by your boss.

Q: How do I create a new account for my team?

S The System Administrator needs to create a User Profile with the personal information of the user in the MRS to create a username and password ready to use by your Team.

S+ The System Administrator needs to create a User Profile with the personal information of the user in the MRS to create a username and password ready to use by your Team.

R The System Administrator needs to create a User Profile with the personal information of the user in the MRS to create a username and password ready to use by your Team.

Q: What devices are compatible with the Apps?

S Shepherd System has 2 components working together for your Staff App which is loaded onto your Staff’s smartphone and the Monitoring and Response System (MRS) which is loaded in your PC or an Internet based console.

S+ Shepherd Plus System has 2 components working together for your Staff App which is loaded onto your Staff’s smartphone and the Monitoring and Response System (MRS) which is loaded in your PC or an Internet based console.

R The Responder has 2 components working together for your Staff App which is loaded onto your Staff’s smartphone and the Monitoring and Response System (MRS) which is loaded in your PC or an Internet based console.

Q: Do I still have Privacy with the system?

S Yes, The Shepherd App is designed to ensure the privacy, security and confidentiality of the User’s Profile.

S+ Yes, The Shepherd App is designed to ensure the privacy, security and confidentiality of the User’s Profile.

R Yes, The Shepherd App is designed to ensure the privacy, security and confidentiality of the User’s Profile.

Q: How much do the Apps cost?

S See The Pricing Tab for more information of your desired subscription.

S+ See The Pricing Tab for more information of your desired subscription.

R See The Pricing Tab for more information of your desired subscription.

Q: Do I need to have an internet connection when using the Apps?

S Yes, The Shepherd App requires an internet connection in order to use the App’s amazing features.

S+ Yes, The Shepherd App requires an internet connection in order to use the App’s amazing features.

R Yes, The Shepherd App requires an internet connection in order to use the App’s amazing features.

Q: What is the MRS/RCC Dashboard?

S The MRS/RCC Dashboard is a map-centered and gives visual and audible clues when a response is required from the App User.

S+ The MRS/RCC Dashboard is a map-centered and gives visual and audible clues when a response is required from the App User.

R The MRS/RCC Dashboard is a map-centered and gives visual and audible clues when a response is required from the App User.

Q: Do I need to constantly update the Apps?

S Yes, we encourage you to use the latest version of Shepherd App to enjoy our newest features. Updates on the Shepherd Apps are done manually and installed through Google Play and iTunes.

S+ Yes, we encourage you to use the latest version of Shepherd App to enjoy our newest features. Updates on the Shepherd Apps are done manually and installed through Google Play and iTunes.

R Yes, we encourage you to use the latest version of Shepherd App to enjoy our newest features. Updates on the Shepherd Apps are done manually and installed through Google Play and iTunes.

Q: What if I lose my phone, will someone be able to use the App?

S Your App login information is secured since it is not stored on your device. If you lose your phone we suggest that you contact your System Administrator and report the lost phone so that it can be restricted or deactivated.

S+ Your App login information is secured since it is not stored on your device. If you lose your phone we suggest that you contact your System Administrator and report the lost phone so that it can be restricted or deactivated.

R Your App login information is secured since it is not stored on your device. If you lose your phone we suggest that you contact your System Administrator and report the lost phone so that it can be restricted or deactivated.

Q: Will I still get some notifications even if I am not using the App?

S Yes, for the User App to work properly please ensure that your “Notifications” are on.

S+ Yes, for the User App to work properly please ensure that your “Notifications” are on.

R Yes, for the User App to work properly please ensure that your “Notifications” are on.

Q: Who will train me on how to use the App?

S Shepherd App is designed to be intuitive and user-friendly so training should be minimal and our online support is ready to accommodate your questions regarding the App.

S+ Shepherd App is designed to be intuitive and user-friendly so training should be minimal and our online support is ready to accommodate your questions regarding the App.

R The Responder App is designed to be intuitive and user-friendly so training should be minimal and our online support is ready to accommodate your questions regarding the App.

Q: How can I get more information?

S Learn more about Shepherd Systems via email at wgc@911world.ca or contact us through 1-587-888-1097.

S+ Learn more about Shepherd Plus Systems via email at wgc@911world.ca or contact us through 1-587-888-1097.

R Learn more about The Rsponder Systems via email at wgc@911world.ca or contact us through 1-587-888-1097.